Faith Deborah Magumise
Waitress
Johannesburg, ZA.About
Highly dedicated and customer-focused Waitress with 4+ years of experience in high-volume, luxury fine dining environments, including Kream Montecasino and Nomad Mall of Africa. Expertly delivers exceptional guest experiences, manages high-pressure service demands, and maintains impeccable professional standards. Proven proficiency in advanced wine service, POS systems, and promotional engagement, positioning me to excel in top-tier cruise ship hospitality roles.
Work
Kream Montecasino
|Waitress
Johannesburg, Gauteng, South Africa
→
Summary
Delivered premium service in a high-volume, fine-dining establishment, managing guest experiences and operational efficiency.
Highlights
Maintained exceptional service standards for an average of 100+ guests per shift in a high-traffic fine dining setting, consistently achieving high guest satisfaction scores.
Streamlined order processing and table management across 30+ tables, ensuring accurate and timely delivery for an enhanced dining experience.
Cultivated strong guest relationships through personalized recommendations and attentive service, leading to increased repeat patronage and positive online reviews.
Utilized advanced POS systems for efficient transaction processing and managed wine service, contributing to an average 15% increase in beverage sales through strategic recommendations.
Nomad, Mall of Africa
|Waitress
Johannesburg, Gauteng, South Africa
→
Summary
Managed diverse guest needs in a dynamic restaurant setting, excelling in menu expertise and personalized service delivery.
Highlights
Provided expert menu and wine recommendations, effectively increasing upsell opportunities by 10% and enhancing the guest's culinary journey.
Achieved 99% order accuracy and efficient service delivery for an average of 70+ daily guests, minimizing errors and enhancing operational flow.
Fostered a welcoming atmosphere and built rapport with diverse clientele, contributing to a positive dining environment and repeat customer visits.
Managed multiple tables simultaneously during peak hours, demonstrating strong multi-tasking and time management skills to ensure consistent service quality.
Education
Meridian Wine Service Training
→
In-house Training
Wine Training & Service
Amaveni High School
→
Secondary Education
Secondary Education
Languages
English
Skills
Customer Service
Guest Relations, Customer Service Excellence, Client Engagement.
Hospitality Service
Fine Dining Service, Luxury Hospitality, High-Volume Environments, Cruise Ship Hospitality.
Beverage Service
Wine Service, Beverage Management, Wine Pairings, Meridian Wine Training.
Sales & Engagement
Upselling, Promotional Engagement, Menu Knowledge, Product Knowledge.
Operational Efficiency
POS Systems, Order Handling, Food Delivery, Seating Management, Multi-Tasking, Time Management, Attention to Detail.
References
Available upon request
References available upon request.